Frequently Asked Questions

MyCarLanka is Sri Lanka's No. 1 automotive marketplace where you can buy and sell cars, auto parts, and accessories. We connect buyers and sellers across the country through our secure and user-friendly platform.

Yes, browsing and searching for vehicles is completely free. Creating an account and posting basic listings is also free. We offer premium listing options with additional features for a small fee.

Click on the 'Login' button in the top right corner, then select 'Sign Up'. You can register using your email address or through your Google account. Verify your email to activate your account.

Yes, we take data security seriously. All personal information is encrypted and stored securely. We never share your personal details with third parties without your consent. Read our Privacy Policy for more details.

Use our advanced search filters on the 'Buy Cars' page. You can filter by make, model, year, price range, location, fuel type, and more. Save your searches to get notifications when new matching vehicles are listed.

Click on any listing to view details, then use the 'Contact Seller' button to send a message or call directly. You can also request additional photos or schedule a viewing through our messaging system.

Absolutely! We strongly recommend inspecting any vehicle in person before making a purchase. You can arrange viewings directly with sellers through our platform. Consider bringing a qualified mechanic for a thorough inspection.

Payment arrangements are made directly between buyers and sellers. Common methods include bank transfers, cash payments, and financing through banks or leasing companies. Always ensure secure payment methods and proper documentation.

We verify seller accounts and review listings for accuracy, but buyers should always conduct their own due diligence. Check vehicle documents, service history, and consider professional inspections for high-value purchases.

Click 'Sell Cars' or 'Post Ad' to create a listing. Upload high-quality photos, provide detailed information about your vehicle, set your asking price, and publish. Your listing will be reviewed and go live within 24 hours.

Basic listings are free and include up to 10 photos and standard features. Premium listings with additional photos, featured placement, and promotional tools are available for a small fee starting from Rs. 500.

Free listings remain active for 30 days and can be renewed. Premium listings stay active for 60-90 days depending on the package. You can edit, renew, or remove your listing anytime from your account dashboard.

Include make, model, year, mileage, condition, service history, any modifications, and reason for selling. High-quality photos from multiple angles, including interior, exterior, and engine bay, significantly improve your chances of selling.

Respond promptly to messages through our platform. Be honest about the vehicle's condition, provide additional photos if requested, and arrange safe meeting locations for viewings. Always verify buyer identity before meetings.

Yes! Our platform includes a dedicated section for auto parts and accessories. You can find everything from engine parts to body panels, wheels, electronics, and aftermarket accessories.

Check the part specifications and compatibility information provided by sellers. When in doubt, contact the seller directly or consult with a qualified mechanic. We recommend verifying part numbers and compatibility before purchasing.

Warranty terms vary by seller. Some dealers offer limited warranties on used parts, while private sellers typically sell 'as-is'. Always clarify warranty terms before purchasing and keep all documentation.

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Log into your account and go to 'My Listings' in your dashboard. From there, you can edit details, add/remove photos, update pricing, or delete listings. Changes are usually reflected within a few minutes.

Listings may be rejected for incomplete information, poor quality photos, inappropriate content, or policy violations. Check your email for specific reasons and resubmit after making necessary corrections.

Use the 'Report' button on any listing or user profile. Provide details about your concerns, and our team will investigate. We take fraud and safety seriously and act quickly on reports.

Yes! We offer several promotion options including featured listings, homepage placement, and social media promotion. These premium services help your listing reach more potential buyers quickly.

Always meet in public, well-lit locations during daylight hours. Bring a friend if possible, verify the other party's identity, and trust your instincts. For high-value transactions, consider meeting at a bank or police station.

Report suspicious activity immediately through our platform and contact local authorities if necessary. Never send money or personal documents to unknown parties. Be wary of deals that seem too good to be true.

Check the seller's profile for verification badges, read reviews from other users, and ask for additional identification during meetings. Verified sellers have confirmed phone numbers and email addresses.